Featured Occupation

Occupation Profile

Computer Support Specialist

This occupation provides technical assistance to computer users, including answering questions or resolving computer problems for clients in person, via telephone or electronically. This person may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Detailed work activities often include: monitor computer system performance to ensure proper operation; provide technical support for software maintenance or use; test software performance; install computer hardware; install computer software.

The occupation usually requires training in vocational schools, related on-the-job experience, or an associate's degree. Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
In addition to strong knowledge of computers and electronics, persons in this occupation must have strong customer service skills, including being able to assess customer needs, identify solutions to their needs, communicate the action plan to the customer, and execute the action plan to solve their need in a timely and professional manner.

This occupation is hired by companies in various industries within North Louisiana.  Current online job ads include companies in Information Technology, Retail, Healthcare, Professional Services (call center, accounting firm), and Government.
Source:  O*NET